Where did my order history go? I've shopped online for a long time!

You may have noticed that our web store has received a total glow up! Due to the nature of the changes, orders made on the previous site are not accessible when you login to your account, however our operations team still has the information on hand!

If you have a question about a previous order or products that you purchased, send an email to orders@portia-ella.ca and our operations team will be more than happy to assist you.

How does the rewards program work?

We're proud to offer you our improved Conscious Dollars loyalty program, it allows you to earn credit on every purchase you make! The credit can be redeemed at any time by using your unique code during the checkout process. Both in-studio and online purchases are eligible for the program. 

To view your points balance, login to your account and hit the "Conscious Dollars" button. 

I received my order but there's an item missing / defective item, what should I do?

Send an email to orders@portia-ella.ca and we'll make this right for you. You can find more information about our shipping and returns order policies by clicking here.

Can I try products before I buy?

You most certainly can. All products that you see online are also on display in our studios in Winnipeg and Kelowna. If you can't make it into a studio, leave a note with your order and our team will be happy to send you out a product sample with your purchase.

Can gift cards be redeemed both in-studio and online?

Yes, gift cards can be redeemed at any portia-ella studio as well as through our online store. If you happen to misplace a giftcard or are having some trouble with the redemption, contact orders@portia-ella.ca for assistance.

Who can I contact for a collaboration?

Send an email to media@portia-ella.ca - we're looking forward to hearing from you!

How can I recommend a brand that portia-ella should consider carrying?

If you have a suggestion for us, send an email directly to orders@portia-ella.ca. Each product that we carry has been carefully curated as part of our thorough selection process. To learn more about what we do, visit our Sourcing & Selection Process page.