how does the rewards program work?
earn credit on every purchase you make! the credit can be redeemed at any time by using your unique code during the checkout process. both in-studio and online purchases are eligible for the program.
to view your points balance, login to your account and hit the "Conscious Dollars" button.i received my order but there's an item missing / defective item, what should i do?
send an email to firstname.lastname@example.org and we'll make this right for you. you can find more information about our shipping and returns order policies by clicking here.
can i try products before i buy?
you most certainly can. all products that you see online are also on display in our studio in Kelowna. if you can't make it into the studio, leave a note with your order and our team will be happy to send you out a product sample with your purchase.
can gift cards be redeemed both in-studio and online?
yes, gift cards can be redeemed at any portia-ella studio as well as through our online store. if you happen to misplace a giftcard or are having some trouble with the redemption, contact email@example.com for assistance.
who can i contact for a collaboration?
send an email to firstname.lastname@example.org - we're looking forward to hearing from you!
how can i recommend a brand that portia-ella should consider carrying?
if you have a suggestion for us, send an email directly to email@example.com. each product that we carry has been carefully curated as part of our thorough selection process. to learn more about what we do, visit our sourcing & selection page.