Studio & Online Customer Service

Location: Kelowna, BC
Wage: $15 - $17 depending on experience 

Are you looking to grow with a locale company? Are you client focused, oriented, and a lifelong learner? Are you looking for great flexibility and a positive work environment? 

What We’re Looking For

We are looking for a part-time 16-20 hours a week for in studio and online sales.

This position is a key support role for studio sales as well as online service for customer communications and timely shipments. You will assist the studio manager and provide relief for shipping and receiving by ensuring pick-up orders, retail and wholesale shipments are packaged with the utmost care and shipped within 2-3 business days always!

You will also assist the studio manager and studio team members to reach sales targets and increase customer retention with lasting relationships and meaningful human to human connection.

This is the perfect opportunity for someone looking for part-time work with opportunities for growth and to show their strengths in logistics and customer service.

clean beauty at portia-ella

Our employees IMPACT portia-ella and our industry every day through our core values

The causes we champion drive our choices in the short term and the long run. We work towards making this the norm in Canada every day.

1. Sustainability in Beauty
2. Proudly Canadian
3. Supporting Women in Business and Beauty

The Opportunity

Make an impact everyday! This position is integral to our success as you become the face and the voice of portia-ella for any client. You're versatile and adaptable and enjoy the beauty of creating human-to-human connections in studio and virtually. 

cruelty-free beauty at portia-ella


Online Customer Service

• Client communications for wholesale and retail clients

• Manage online orders including adjustments and returns

• Receive orders from online store clients • Prepare online orders for local pick-ups

• Pack and ship all online orders with delicacy and care ensuring products cannot be damaged during shipping

• Ad hoc tasks as may be required.

• Handling shipping and receiving queries of other team members

Studio Customer Service
You are an expert and share your knowledge (and always learning!!)

• Attend all training sessions with our sister company Locale Beauty

• Contribute positively to team goals and efforts through the art of sales and community building

• Maintain a visually beautiful, clean and well-stocked studio

• Represent portia-ella and yourself with gratitude and pride

• Develop a wide range of skin knowledge (rosacea, acne, age spots, sensitivities, redness, etc.)

• Clean and sanitize to the highest standard

• Actively participate in all merchandising activities including, but not limited to: stock counts, visual merchandising, organization and more

What We Offer

portia-ella is the kind of small business that recognizes that people thrive when they have room to grow. We create, and advocate for personalized career growth that matches YOUR goals and unique skills. We are always thinking around, outside and on the edges of the box.

Supportive Environment
Our culture and work environment is collaborative and supportive. The network within portia-ella allows and encourages everyone to be their best self.

Networking Opportunities
You will have access to industry leaders, brand founders, top CEOs, and lifelong connections in a billion-dollar industry! Portia-ella encourages lifelong learning and development.

Competitive Benefits
People are only their best when they feel their best. We will look after you and provide benefits that cover everything from dental to eyecare and mental health support. It is important to look after ourselves and each other

Real Change
Working at portia-ella means you are directly affecting and changing consumer choices for the better. You have a tangible effect on the Canadian economy and sustainable growth by encouraging sustainable choices.


• 1-2 years warehouse or shipping and receiving experience

• 1-2 years retail experience

• 1-3 years customer service experience

• Highly organized and detail-oriented

• You strive to be an expert and share your knowledge with your team

• You inspire the people around you to upgrade their skincare and makeup routine to ethical brands at portia-ella

• Contribute positively to team goals and efforts through the art of bookkeeping and community building

• Ensuring all your tasks and duties are completed effectively and timely with high attention to details

• Represent portia-ella and yourself with gratitude and pride

We cultivate beauty, and this involves hearing from our teams about what clients are asking for and need from us. We’re a young growing brand! In other words, we’re a small team and we work collaboratively, giving you the opportunity to make a bigger impact on the business and find your fit within the industry.

Apply via email please indicate the position and city you are applying for in your email subject with a cover letter and resume to career@portia-ella.ca

Portia-ella is an equal opportunity employer and values inclusivity. We hire based on personality, ability, and desire.