In-studio RETURNS / EXCHANGES

You may return or exchange most new, unopened items within 15 days of purchase for a full refund.  

If you need to return or exchange an item and have questions please send an email to orders@portia-ella.ca or just pop into a studio near you. Our team will gladly assist you and walk you through the process. Refunds will be processed back to the original form of payment or a store credit.

The usual processing time for a refund on a credit or debit card will vary depending on each situation. Simple refunds may take between 1-7 business days, but a longer time period may be required. This time period is due to your banking institution and the terminal POS provider.

Final sale items include soap bars and package-free products, as well as any products purchased at a discount during a promotion or sale.